Bridge Farm and Old Stables Term & Conditions
We are very keen to make your stay as pleasant as possible and try to be as accommodating as we can to meet your individual requests. However we do not accept dogs and there are no fireworks allowed. We ask you to please be considerate of the people who live in the village as regards the volume of any music. No loud music should be played after midnight and should you wish to invite day guests, this should be confirmed as possible before booking is made. In general, our properties are not suitable for large parties for more than the number of people staying in them.
1. BOOKINGS AND PAYMENT
All our bookings have to be made online through either our own websites or through other booking channels. Either way, all our bookings are made on a non-refundable basis. Bookings made through our website will require a 25% deposit at the time of booking with the balance payable 6 weeks prior to arrivals. If booking is for leass than six weeks away, full payment will be taken at the time of booking. If we have not received the balance of payment by the due date, we will send you a gentle reminder. If the balance is not received within four (4) days of that reminder, we reserve the right to treat the Booking as cancelled by the Holidaymaker and no refund of the deposit will be made. The holidaymaker shall have no claim against us for compensation or reimbursement whatsoever. The prices stated on our website are cash prices in pounds sterling. We incur charges from credit card companies when the Holidaymaker pays by credit card, and therefore a 2% charge will be made for each credit card transaction. We do not however charge for processing debit cards. Any charges raised against us by our bank for handling dishonoured payments, must be reimbursed by the Holidaymaker to us within seven (7) days of our request to do so. All payments must be made in pounds sterling. We reserve the right to correct any error in advertised and/or confirmed prices.
2. BOOKING DETAILS
Immediately upon receipt of the Holiday Confirmation from us, the Holidaymaker should check the details and notify us of any mistakes/errors as soon as possible and in any event within seven (7) days; no changes can be made to the Booking after this time.
3. CANCELLATION BY THE HOLIDAYMAKER
The Holidaymaker should notify us immediately in writing by email if he/she wishes to cancel the Booking. The cancellation only takes effect when we have received written confirmation from the Holidaymaker and acknowledged receipt of this notice. If the Booking is cancelled after the balance of the Rental Charge becomes payable, such balance shall remain payable notwithstanding cancellation. No refunds will be given on the cancellation of a Booking by the Holidaymaker. We will only refund cancelled bookings if we manage to re let the property. If we re let the property for less than originally booked for, we will refund that amount only. The Holidaymaker should consider whether insurance cover is desirable.
4. OTHER CANCELLATIONS
In the unlikely event that the property becomes unavailable, we shall refund you all the money you have paid us. We will not liable for any costs associated with alternative accommodation, which must be paid by the Holidaymaker. Save as set out above, we will have no liability for the cancellation or alteration of a Booking
We recommend you take a suitable holiday insurance to cover you according to your needs.
6. RESPONSIBILITIES OF THE HOLIDAYMAKER
During the period of the holiday, the Holidaymaker (personally and on behalf of all other people visiting the Property) undertakes the responsibilities as follows: That the number of people occupying the Property will not exceed the number stated on the Holiday Confirmation; That the Property will be used solely for the purpose of a holiday by the Holidaymaker and his party; To show due consideration for other parties (to include, but not be limited to, refraining from abuses of the Property and/or dangerous, offensive or rude behaviour to the Property Owner, his representative or any third parties such as neighbours); To allow us or our representative access to the Property at any reasonable time during the period of the holiday; To keep the Property and all furniture, utensils, equipment, fixtures and fittings in or on the Property in the same state of repair and condition as at the commencement of the holiday and to ensure that at the end of the holiday the Property is left in the same state of order and cleanliness in which it was found. We reserve the right to levy an additional charge for any extra cleaning required after the Holidaymaker's occupancy and for any consequential loss; To report as soon as possible of any breakages or damage caused by the Holidaymaker during the holiday and to reimburse the Property Owner with the cost of replacement. The Property Owner reserves the right to make a claim against the Holidaymaker for repair or loss as a result of damage caused; To arrive after 4 p.m. on the arrival day and to vacate the Property by 10 a.m. on the day of departure unless prior arrangement has been agreed with us; Not (without our permission) allow any person other than guests booked and staying in the Property for their holiday to use the facilities and amenities of the Property; and To notify all other members of the Holidaymaker's party of these undertakings. In the event of a breach of any of the undertakings set out in clause 6 we (or our representative) can refuse to allow the Holidaymaker to take possession of the Property or make the Holidaymaker leave the Property before the end of the Holiday. In either case the Holidaymaker shall be deemed to have cancelled the Booking and the Holidaymaker shall have no claim for compensation or reimbursement whatsoever.
Pets are not allowed in any of the properties at Bridge Farm and are not allowed as day guests in the gardens. If a Holidaymaker takes a pet to a Property without our permission we (or our representative) can refuse to allow the Holidaymaker to take possession of the Property or make the Holidaymaker leave the Property before the end of the holiday. If this happens the Holidaymaker shall be deemed to have cancelled the Booking and the Holidaymaker shall have no claim for compensation or reimbursement whatsoever.
The Holidaymaker's (and all other members of the Holidaymaker's party's) personal belongings and vehicles (together with their contents) are left at the Property entirely at their own risk. We accept no liability to the Holidaymaker for any loss, damage or injury howsoever caused to the Holidaymaker or to the Holidaymaker's personal property (or to persons in the Holidaymaker's party or their personal property) during their stay at the Property except to the extent such loss, damage or injury is caused by our negligence. No representative, agent or sales person (whether employed by us or not): has authority to vary, amend or waive any of these Booking Conditions and no amendment or addition to any of these Booking Conditions shall be deemed to have been accepted unless accepted in writing by Mr Davids.
9. COMMUNICATION AND INFORMATION
For the purpose of the Data Protection Act 1998, all personal and other information and details collected by us in the course of our business, belong to us and will not be disclosed to any third party. Provided the Holidaymaker has not told us otherwise, we may use the Holidaymaker's personal information for marketing of our services. If the Holidaymaker or other individual wishes to be removed from our marketing lists, they should contact us by email firstname.lastname@example.org. Credit card details will only be kept until the holiday maker has left our property in the same condition they have found it in without any damage to the fabric of our buildings and or any inventory / fixture and fittings, other than normal accepted ware and tear.
10. FORCE MAJEURE
No liability can be accepted and no compensation will be paid by us, where the Holidaymaker or his personal property (and/or any person in the Holidaymaker's party and/or their personal property) suffer any loss, damage, injury, disappointment, inconvenience or otherwise, or where the performance or prompt performance of any obligations by us are prevented or affected, by any event which we could not have reasonably foreseen or avoided including war, threat of war, riot, civil strife, industrial action, terrorist activity, natural or nuclear disaster, fire, adverse weather conditions, closure of international borders, disease, none availability of transport services, interruption to services/utilities and all similar events outside our control.
11. LAW AND JURISDICTION
All contractual obligations arising out of these conditions shall be subject to English Law and the exclusive jurisdiction of the English Courts.